Privacy Policy
This Privacy Policy explains how FFmpeg API Cloud ("we", "us", "our") collects, uses, and shares information when you use our website, dashboard, APIs, and related services (the "Service").
Information we collect
- Account information such as email address, authentication identifiers, and profile metadata.
- Uploaded and generated media data such as source files, output files, file names, MIME types, object keys, and processing metadata.
- Job and usage data such as template selections, FFmpeg arguments, runtime seconds, request timestamps, status history, and webhook delivery logs.
- Billing data such as Stripe customer identifiers, checkout events, credits purchased, and credit consumption records.
- Technical data such as IP address, device and browser metadata, server logs, and diagnostic events.
How we use information
We use information to operate, secure, and improve the Service, including to:
- authenticate users and protect accounts;
- accept uploads, run FFmpeg or FFprobe jobs, and return outputs;
- meter runtime usage and maintain billing records;
- send product, security, and support communications;
- detect abuse, enforce limits, and comply with legal obligations.
How we share information
We share information only as needed to provide the Service, including with:
- hosting, storage, and observability providers;
- payment processors and fraud-prevention vendors;
- infrastructure providers that execute media workloads on our behalf;
- legal authorities or counterparties when disclosure is required by law or necessary to protect users and the platform;
- acquirers or successors in connection with a merger, financing, or asset transfer.
Data retention
We retain account, billing, and usage records for as long as reasonably necessary to operate the Service and comply with legal obligations. Output files may be retained for a shorter operational period; unless otherwise stated in product documentation, generated outputs are currently retained for up to 7 days.
Security
We use reasonable administrative, technical, and organizational safeguards, including managed authentication, signed object access, and isolated job execution. No system is perfectly secure, and we cannot guarantee absolute security.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or export certain personal information. You may also request account deletion by contacting us.
International transfers
Your information may be processed in countries other than your own, and data protection laws in those countries may differ from the laws where you live.
Children's privacy
The Service is not intended for children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date on this page.
Contact us
Questions or requests about this Privacy Policy can be sent to support@ffmpeg-api.cloud.